EOPYY launches myEOPYY app and a system for rating private health providers in Greece

A digital front door for insured patients

On Tuesday, 3 November 2026, Health Minister Adonis Georgiadis and EOPYY governor Athanasios Zamanis presented the myEOPYY app at a press conference at the health ministry, attended by Alternate Minister Eirini Agapidaki and Deputy Minister Marios Themistokleous. Georgiadis said the app was available on Android from that day and would reach Apple devices from 4 November. Zamanis described it as putting EOPYY in the pocket of every insured person. The app sits alongside the existing MyHealth app and gives users direct access to their personal health insurance file, including their insurance eligibility, visits, medical procedures, hospital stays, medicines and reimbursements. Georgiadis framed the purpose of the launch this way.

“Our goal is for the citizen to have full control of their insurance in their own hands.”

What insured people can do

Users can photograph receipts and supporting documents with their phone camera to file reimbursement claims, then follow each one in real time. According to the presentation, the claim process has three steps: choosing the claim category and beneficiary, linking the matching electronic referral, and scanning the documents. Insured people can sign in with Taxisnet or gov.gr credentials and use fingerprint or facial recognition. The app also shows how much EOPYY covers for each service and lets users manage claims for minors and other dependants from one place.

For high-cost medicines, the app issues an electronic priority ticket at EOPYY pharmacies, showing the waiting time and how many people are ahead in the queue. Users can also book appointments at EOPYY pharmacies. The figures presented at the launch show the scale of the digital shift. 4.6 million AMKA numbers are already linked to the health insurance file, and 77% of requests filed in October 2026, 172,961 in total, were submitted digitally. EOPYY receives an estimated 225,000 requests in a 30-day period, and the full digital overhaul of the organisation cost 38 million euros.

The provider rating system

The second tool, the Provider Assessment System, lets insured people rate private healthcare providers. After receiving a text message, users log in to their health insurance file through Taxisnet, select the visit or procedure they want to rate, and answer a short questionnaire for that type of service. In the first phase, the ratings cover specialist doctors, diagnostic labs and physiotherapy clinics. Elderly people can give access to one additional phone, which can view the data of up to five AMKA numbers. Publishing the ratings requires a ministerial decision, and providers will first have a two-to-three month adjustment period. Agapidaki framed the problem the system is meant to address.

“On several occasions insured people face charges for services they should not have had to pay for.”

What comes next

Georgiadis said the ratings could later be used to reward or punish contracted providers, using EOPYY's quality criteria. That step is planned for after the upcoming elections, and it depends on the ministerial decision that has yet to be issued. Agapidaki listed transparency, control and quality as the three pillars for services in primary healthcare. Insured people can already use the app for claims and pharmacy tickets, while the provider ratings are not yet public.