TAROM reports temporary booking system errors during website maintenance

System updates and booking discrepancies

Romanian national air carrier TAROM announced on Tuesday, 6 October 2026, that it is conducting technical updates to its website alongside verification procedures across its reservation systems. The state-owned airline warned that travelers might encounter temporary difficulties when attempting to purchase flight tickets or check seat availability over the coming days. The technical maintenance primarily affects international routes, where seat data displayed on the website may fail to synchronize with the reservation engine in real time.

According to the carrier, users might see flights listed as completely sold out even when unreserved seats remain available in the central booking inventory. Conversely, passengers attempting to complete transactions may discover that previously displayed open seats cannot be booked during the payment stage.

Following information that appeared in the public space, TAROM informs the public and passengers that flight operations are proceeding normally. During this period, the company is carrying out website update work and reservation system verification. As a result, in the following days, temporary difficulties may arise in the ticket purchase process, as well as situations where the seat availability displayed online does not reflect in real time the situation in the reservation system, especially in the case of international flights.

Customer support instructions

TAROM advised passengers facing technical errors or seat discrepancies not to assume that their desired flights are fully booked. Instead, the company instructed affected customers to contact its dedicated Call Center directly. Customer support representatives can access the central reservation database to verify real-time seat availability and assist travelers with booking confirmations and ticket purchases.

For passengers requiring alternative contact methods, TAROM noted that travelers can request assistance or make bookings via the official email addresses listed in the contact section of its website. The airline expressed regret for any inconvenience caused by the technical transition and stated that maintenance teams are working to conclude the platform upgrades as quickly as possible.

Uninterrupted flight operations

TAROM emphasized that the ongoing digital maintenance does not affect its flight schedule. All scheduled domestic and international flights continue to operate under normal parameters without cancellations or itinerary alterations related to the IT maintenance.

The technical interventions are confined strictly to customer-facing online sales portals and booking synchronization software. Travelers who hold confirmed tickets or existing reservations can check in and travel as planned without disruption to standard airport and boarding procedures.

Carrier background and commercial network

Compania Nationala de Transporturi Aeriene Romane (TAROM) operates under the authority of the Romanian Ministry of Transport. Established in 1954, the state carrier has been a member of the International Air Transport Association (IATA) since 1993. On 25 June 2010, the airline formally joined the SkyTeam global airline alliance.

TAROM currently maintains a fleet of 14 aircraft and serves a network of more than 50 commercial destinations. This network includes both proprietary routes flown by TAROM aircraft and interconnected services operated in partnership with codeshare carriers.