Swiss Post plans up to 110 administrative redundancies by 2027 to cut operating costs

Planned workforce reductions through 2027

Swiss Post announced on 7 September 2026 that it is intensifying its corporate savings programme, projecting up to 110 redundancies across management and support functions by the end of 2027. The state-owned enterprise indicated that the job reductions will target traditional administrative positions in order to lower internal personnel and material costs. Operational staff members, including mail delivery carriers and personnel working in branch subsidiaries, are completely excluded from the planned dismissals. The enterprise confirmed that direct customer services and daily logistics networks will experience no impact from the restructuring. A formal consultation procedure will be opened in the affected administrative units where legally required before dismissals take effect.

Revenue decline in core postal services

The postal operator justified the restructuring by citing a persistent fall in physical letter volumes alongside a steady decline in over-the-counter branch transactions. Swiss consumers have increasingly moved away from physical post office counters, choosing digital alternatives and online payment solutions instead of in-person counter services. While Swiss Post has expanded into newer commercial sectors and implemented basic tariff adjustments, the company stated that financial gains in these growth areas have not yet offset the revenue contraction across traditional postal services. Swiss Post stated that internal cost reductions are necessary to secure its long-term financial independence and maintain public service obligations without relying on financial support from Swiss taxpayers.

Strategic pillars and executive response

To address its financial pressures, Swiss Post formulated a strategy based on four specific operational priorities. The four defined pillars consist of proportionate pricing measures, internal efficiency enhancements, targeted growth within core business segments, and the modernization of regulatory framework conditions. As part of its pricing adjustments, the postal service established postal tariffs of 1.40 Swiss francs for fast-track A Mail letters and 1.10 Swiss francs for standard B Mail letters. The company stated that these measures aim to preserve operational standards while adjusting costs to changing market realities.

Director General Pascal Grieder stated that management must address internal operational costs without degrading direct customer service.

We have a responsibility to ensure that Swiss Post preserves its relevance, efficiency and financial autonomy in the future. For this reason, we intend to reduce internal costs where they do not have a direct impact on customers, thus offering our contribution.

Employee association response and past cuts

The staff association Transfair expressed opposition to the planned measures, noting that this announcement represents the second round of personnel reductions in management and support divisions since 2024. Transfair urged the postal operator to rethink its workforce reduction policy and demanded that the enterprise exhaust every available option for employee retraining, internal redeployment, and continued employment before executing any dismissals. The planned redundancies follow previous restructuring measures carried out in 2024, when Swiss Post reduced staff in administrative support and eliminated 70 jobs within its information technology division.