Infosys partners with Anthropic to automate business services

Indian IT giant Infosys unveiled its new AI First Value Framework strategy, which aims to revolutionize how enterprises approach generative artificial intelligence. A key element of this transformation is a partnership with American startup Anthropic. Integrating advanced language models Claude with the proprietary Infosys Topaz platform will enable the creation of so-called AI agents. These solutions are designed to automate complex workflows that previously required constant human supervision. The decision to strengthen cooperation with Anthropic comes at a time when financial markets express concerns about the future of the traditional IT outsourcing model in the age of automation. Infosys management is attempting to allay these fears by pointing to new revenue streams. CEO Salil Parekh reported that in the last quarter, AI-related services accounted for 5.5% of the company's total revenue, which, with global quarterly turnover of around $5 billion, represents a significant share. The company aims to tap into the AI services market, estimated to be worth over $300 billion. For decades, India has been a global technology hub, with companies like Infosys and TCS building their strength on providing skilled programmers to Western corporations. The current AI revolution forces them to transition from renting man-hours to offering ready-made, intelligent automation systems. As part of the collaboration, Infosys will establish an Anthropic Center of Excellence, which will focus on creating dedicated solutions for highly regulated industries. The first implementations will cover the telecommunications sector, where AI agents will support customer service and network optimization, and then these systems will be extended to banking and heavy industry. „AI-based services generated 5.5% of our revenue in the third quarter, demonstrating the real scale of adoption of this technology by our clients.” — Salil Parekh Quarterly Revenue: 5.01, AI Market Potential: 300.0 5.5% — share of AI in Infosys revenue Emphasizes opportunities for democratizing access to technology and increased efficiency through autonomous AI agents. | Highlights threats to employment stability in the IT sector and market monopolization by large corporations.