We follow Apple's App Store rule 5.1.1(v) and GDPR Art. 17. You can delete your Pollar account directly inside the app or from the web. No phone call, no support ticket.
Deletion is not instant. It runs after a 30-day grace period, so an accidental request can be undone in time.
In the app
In the iOS app: Settings → Privacy → Delete account. The confirmation screen explains the 30-day grace period before irreversible deletion.
On the web
On the web: sign in at pollar.news, then open Settings → Account → Delete account. It is the same flow as in the app.
The 30-day grace period
During the grace period your account is disabled and we collect no new data. Sign in within the window to cancel the deletion. After 30 days, the data listed below is irreversibly removed.
Once the grace period ends, the irreversible deletion is automated and runs daily. We do not keep a soft-deleted version of your account beyond that point.
What gets deleted
- your profile, e-mail and authentication data,
- your feed preferences, free-text preference, and the interpreted personalization rules,
- your follows, bookmarks, reading history and notification preferences,
- your active sessions and registered devices.
What we keep, and why
A small set of records is kept, each with a documented purpose and a defined retention period:
- Financial transactions (Stripe + Apple In-App Purchase records) — 5 years, required by the Polish Accounting Act and Tax Ordinance Act.
- Security audit logs (sign-in events, deletion request audit trail) — 90 days, for incident response and fraud investigation.
- Backups — encrypted snapshots are overwritten in the normal backup rotation within 30 days of the grace period ending. Restored backups would not re-introduce your deleted data.
Locked out of your account?
If you have lost access and cannot complete the flow yourself, e-mail contact@pollar.news with the subject line “Delete account”. Tell us the e-mail address tied to the account. We verify ownership before acting and complete the request within 30 days.
For the full detail on what we collect and why, read our Privacy Policy.
This page is effective as of: July 1, 2026