The Żabka store network has announced the introduction of an electronic receipt feature, available for users of the mobile app Żappka. The new solution allows customers to forgo paper printouts at the checkout, aligning with eco-friendly trends and increasing customer convenience. The service launches on March 4, 2026, and requires a one-time activation in the user's profile settings. This is another step in the digitalization of Polish retail, following the lead of the largest market competitors.
Full Digitalization of Purchase Proofs
Żabka customers can now receive receipts exclusively in electronic form via the Żappka app, without the need to collect paper printouts.
Service Activation Required
The new feature is not enabled automatically; users must activate it themselves in their profile settings within the mobile app.
Ecological and Practical Aspect
The solution significantly reduces the consumption of thermal paper and facilitates household budget management and complaint procedures for consumers.
The Polish convenience store chain, Żabka, has officially announced the implementation of an electronic receipt (e-receipt) service, which is integrated with the popular mobile app Żappka. From March 4, 2026, customers making purchases using the app can completely stop receiving paper transaction confirmations. This process is voluntary and requires the user to activate the appropriate option in the profile settings section. Once the service is enabled, every transaction where the app's code is scanned will be recorded digitally, and the purchase document will be available in the transaction history on the phone. The introduction of this functionality places Żabka alongside market leaders such as Biedronka and Lidl, who have previously offered similar digital solutions to their customers. Experts point out that this move aims not only to improve shopping comfort by eliminating the problem of accumulating paper slips in wallets but, above all, to fulfill sustainable development goals. Reducing the use of thermal paper, which is often not recyclable, constitutes a significant environmental argument in the company's strategy. Furthermore, the digital format facilitates the process of potential complaints and returns, as the proof of purchase is always at hand and does not fade. The Polish VAT Act was amended in 2020, paving the way for the widespread use of e-receipts as equal proofs of sale alongside paper documents. The system implementation was preceded by tests aimed at ensuring app stability under a high volume of simultaneous operations. Żabka, with a network of over 10,000 outlets across the country, hopes for quick adoption of the novelty by millions of Żappka users. The technical infrastructure has been prepared so that the generation of the digital document occurs in real-time. It is worth noting that with the e-receipt function active, the fiscal printer in the store does not generate a printout at all, which speeds up customer service at the checkout and reduces waste generation directly at the point of sale. „Our goal is to simplify everyday shopping and eliminate unnecessary barriers like paper receipts while taking care of the planet.” — Adam Manikowski (Managing Director, Żabka Poland) Market analysts emphasize that the development of loyalty apps is becoming a key battleground for customers in Poland. Żabka, thanks to its dense network of outlets and technological advancement, strives to set standards in the modern convenience segment. The electronic receipt is not just a convenience but also a powerful analytical tool for the network, allowing for better tailoring of promotional offers to individual consumer shopping preferences, while maintaining data security and user privacy standards.